CCI https://cciglobal.com/ World Class BPO Operator Mon, 22 Jul 2024 10:22:31 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://cciglobalblob.blob.core.windows.net/wordpressblob/2023/02/cropped-cci-logo-icon-32x32.png CCI https://cciglobal.com/ 32 32 Africa’s Outsourcing Boom : Young Talent Fuels Industry Growth https://cciglobal.com/africas-outsourcing-boom-young-talent-fuels-industry-growth/ https://cciglobal.com/africas-outsourcing-boom-young-talent-fuels-industry-growth/#respond Mon, 22 Jul 2024 09:34:57 +0000 https://cciglobal.com/?p=2327 CCI Global, a major player, points to Africa's abundant, motivated talent pool as key to delivering high-quality customer interactions. Kenya, highlighted as a success story, sees significant investments like CCI Global's $50 million call center in Nairobi’s Tatu City, highlighting confidence in the country's BPO potential.

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]]> https://cciglobal.com/africas-outsourcing-boom-young-talent-fuels-industry-growth/feed/ 0 Africa Set to Benefit From 1.5M Outsourced Customer Service Jobs by 2030, New Report Forecasts https://cciglobal.com/africa-set-to-benefit-from-1-5m-outsourced-customer-service-jobs-by-2030-new-report-forecasts/ https://cciglobal.com/africa-set-to-benefit-from-1-5m-outsourced-customer-service-jobs-by-2030-new-report-forecasts/#respond Thu, 18 Jul 2024 08:27:26 +0000 https://cciglobal.com/?p=2320 A new study by Everest Group and CCI Global reveals that Africa's BPO sector is poised to create 1-1.5 million jobs by 2030. Africa now rivals India and the Philippines in customer service outsourcing, thanks to its cultural affinity and talent availability. Key markets include South Africa, Kenya, and Egypt, with emerging CXM markets in Ghana, Rwanda, and Ethiopia. To learn more about the key benefits, risks, and comparisons of Africa as a CX delivery location, download the full report at the end of this article.

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]]> https://cciglobal.com/africa-set-to-benefit-from-1-5m-outsourced-customer-service-jobs-by-2030-new-report-forecasts/feed/ 0 How Africa Can Help Solve Cybersecurity Shortage https://cciglobal.com/how-africa-can-help-solve-cybersecurity-shortage/ https://cciglobal.com/how-africa-can-help-solve-cybersecurity-shortage/#respond Thu, 20 Jun 2024 09:41:02 +0000 https://cciglobal.com/?p=2302 Discover how African tech graduates, armed with advanced cybersecurity skills, can address the Western skills gap. Mervyn Pretorius of CCI Global highlights the unique challenges and expertise African IT professionals bring to the global cybersecurity landscape. By leveraging the talent, international companies can enhance their cyber defenses and create robust security solutions, all while addressing chronic unemployment in Africa. Learn about the opportunities and strategies for integrating African cybersecurity talent into the global workforce.

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]]> https://cciglobal.com/how-africa-can-help-solve-cybersecurity-shortage/feed/ 0 ELEVATE AFRICA CONFERENCE https://cciglobal.com/the-next-chapter-of-innovation/ https://cciglobal.com/the-next-chapter-of-innovation/#respond Tue, 11 Jun 2024 09:24:10 +0000 https://cciglobal.com/?p=2230 The Elevate Africa Conference, held at the CCI's new state-or-the-art, sustainable Contact Centre in Tatu City, Kenya, marked a milestone for Kenya's BPO sector. The event, attended by over 200+ distinguished guests, celebrated Kenya's potential with insightful dialogues, a grand celebration, and the inauguration of our 17th operational site.

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]]> https://cciglobal.com/the-next-chapter-of-innovation/feed/ 0 Anusha Ramraj Unveils Her Expert Perspectives on the Pivotal Role of CFOs in the BPO Sector https://cciglobal.com/anusha-ramraj-shared-her-insights-with-global-finance/ https://cciglobal.com/anusha-ramraj-shared-her-insights-with-global-finance/#respond Mon, 10 Jun 2024 12:48:53 +0000 https://cciglobal.com/?p=2208 Anusha Ramraj, the dynamic CFO of CCI South Africa, has been instrumental in steering the company's global operations since 2020. From her humble beginnings as a call centre agent to her ascent to CEO, Ramraj's journey is a testament to her leadership and the insights she brings to the table.

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]]> https://cciglobal.com/anusha-ramraj-shared-her-insights-with-global-finance/feed/ 0 CCI LAUNCHES US$ 50 MILLION CALL CENTRE AT TATU CITY https://cciglobal.com/cci-launches-us-50-million-call-centre-at-tatu-city/ https://cciglobal.com/cci-launches-us-50-million-call-centre-at-tatu-city/#respond Fri, 10 May 2024 18:35:23 +0000 https://ccisouthafrica.com/?p=2176 Introducing CCI's newest site in Tatu City, marking a significant investment of US$50 million in Kenya's thriving BPO industry. This state-of-the-art facility, inaugurated by H.E. The President of Kenya, Dr. William S. Ruto, promises over 5,000 job opportunities, affirming Kenya's status as a premier hub for Business Process Outsourcing and CCI's commitment to community upliftment. Explore the future of BPO with CCI Global, leading the charge towards innovation and excellence in customer service.

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]]> https://cciglobal.com/cci-launches-us-50-million-call-centre-at-tatu-city/feed/ 0 SUSTAINABILITY IS AT THE HEART OF CCI https://cciglobal.com/cci-sustainability-initiative-planting-trees/ https://cciglobal.com/cci-sustainability-initiative-planting-trees/#respond Tue, 23 Apr 2024 07:41:53 +0000 https://cciglobal.com/?p=2146 ‘Our 'One Job, One Tree' Initiative embodies our commitment to sustainability, with each new hire symbolizing a promise to our planet. Discover how our efforts in South Africa and dedication to UN Sustainable Development Goals are making a real impact on the environment.’

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]]> https://cciglobal.com/cci-sustainability-initiative-planting-trees/feed/ 0 Emotional Intelligence in Customer Service : The Key Differentiator https://cciglobal.com/emotional-intelligence-in-customer-service-the-key-differentiator/ https://cciglobal.com/emotional-intelligence-in-customer-service-the-key-differentiator/#respond Thu, 18 Apr 2024 08:17:50 +0000 https://ccisouthafrica.com/?p=2117 Martin Roe, CEO of CCI Global, reveals how prioritizing emotional intelligence (EQ) is reshaping customer service as the ultimate edge against competitors. By tuning into real-time customer sentiment, businesses can exceed expectations.

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]]> https://cciglobal.com/emotional-intelligence-in-customer-service-the-key-differentiator/feed/ 0 Navigating the Intersection of Mental Health and Cybersecurity https://cciglobal.com/navigating-the-intersection-of-mental-health-and-cybersecurity/ https://cciglobal.com/navigating-the-intersection-of-mental-health-and-cybersecurity/#respond Tue, 05 Mar 2024 07:34:15 +0000 https://cciglobal.com/?p=2091 Explore the challenges faced by modern CISOs in the ever-evolving cybersecurity landscape through insights from Niko Mastropaolo, CISO at CCI Global, Africa’s premier BPO and customer service outsourcing provider. Discover strategies to maintain work-life balance, cope with cyber risks, and encourage mental well-being. Gain valuable perspectives on creating a healthy working culture and redefining success in the cybersecurity industry.

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]]> https://cciglobal.com/navigating-the-intersection-of-mental-health-and-cybersecurity/feed/ 0 From Call- Centre Rep to Managing Director Before Turning 30 https://cciglobal.com/from-call-centre-rep-to-managing-director-before-turning-30/ https://cciglobal.com/from-call-centre-rep-to-managing-director-before-turning-30/#respond Fri, 09 Feb 2024 07:45:13 +0000 https://cciglobal.com/?p=2058 Explore Lizelle's inspiring journey from a Call-Centre Rep to Managing Director before turning 30. Discover how she broke societal barriers, championed internal training, and transformed CCI's team, making it two-thirds female, while advocating for diversity in the male-dominated industry.

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